The aim of projectstore.it is to guarantee your complete satisfaction. If for some reason you are not satisfied with your order you can exercise your right of withdrawal, without penalty, within 14 working days from the day you received the products purchased on projectstore.it. 1. How to exercise the right of withdrawal You may withdraw from the contract within fourteen (14) days from the date of receipt of your products by filling out the return order in your reserved area. The products to be returned must be shipped within fourteen (14) working days from the date you have notified the Seller of your decision to withdraw from the contract. Products can be returned by shipping the package only after you have obtained the return number. It is not possible to exchange the chosen item for another one. 2. Conditions for exercising the right of withdrawal The right of withdrawal is understood to be exercised correctly if the following conditions are fully respected: A. The return order request must be correctly filled in in your reserved area within fourteen (14) days from the date of delivery. B. The products must not have been used, worn, washed or damaged (ART.1490 CIVIL CODE cc1/ART.1495 CIVIL CODE cc1). C. The identification tag must still be attached to the products. All the products put on sale by the Seller are provided with an identification tag, which is an integral part of the goods. We invite you to try the product without removing the tag and its seal because the returned products will not be accepted without it. D. The products must be returned in their original packaging complete with any accessories shipped with the products. E. Returned products must be shipped from the country where you placed the order. F. Returned products must be shipped within fourteen (14) days from the date you made your return order request. If you have complied with all required conditions, the Seller will refund the price of the purchased products. You will be contacted if your return cannot be accepted because it does not comply with the above conditions. In this case, you can choose to have the purchased products back at your own expense. If you refuse this shipment, the Seller reserves the right to retain the products and the corresponding amount for the purchase of the products. 3. Shipping You remain responsible in case of loss or damage of the products during transport in case the shipment is at your expense. 4. Time and method of refund After the Seller has received your return and checked that all requirements have been met, you will receive an e-mail confirming acceptance of the return. Whatever payment method you use (credit/debit card or cash payment on delivery), the refund is activated by the Seller as soon as possible, and in any case within fourteen (14) days from the date on which he became aware of the exercise of your right of withdrawal, once it has been verified that the withdrawal has been made in accordance with the above conditions. The actual time for the crediting or return of the sums paid by you for the purchase of the products depends on the method of payment used: A. cash payment on delivery (if available): the refund is made to the bank account indicated by you, then the refund time depends on the correctness of the data you enter, normally the re-credit takes place within fourteen (14) days. Please note that you must have a bank account in order to receive a refund for a cash-on-delivery order. B. PayPal purchase (if available): the refund will be made to your PayPal account and will be immediately visible. The actual refund to your credit card from your PayPal account depends on the institution that issued the card. The General Conditions of Sale and right of withdrawal are governed by Italian law and in particular by Legislative Decree no. 206 of 6 September 2005, on the Consumer Code, with specific reference to the regulations on distance contracts and by Legislative Decree no. 70 of 9 April 2003 on certain aspects of e-commerce.