Return Instructions

HOW TO MAKE A RETURN

1. From your reserved area create a return order by selecting the products and quantities you wish to return.
2. Our customer service (support@projectstore.it) will send you the label to apply on your neck.
3. Shipping costs (€5) are to be considered at the expense of the customer. They will be deducted at the time of refund.
THE PRODUCT WILL BE SHIPPED TO:
Project Store, Via Sulmona 1, Pescara

GENERAL INFORMATION:
You can place your return order within 14 days from the date of delivery of the items, and ship your return within 14 days from the date of creation of the return order.
It is possible to ship the returned items exclusively from the country they were sent to
Return the item in its original condition: if your return does not meet these conditions, we will not be able to proceed with the refund and the item will be delivered to you again.
The site ensures customers the utmost attention when packaging the package about the condition of the product in question (ART.1490 CIVIL CODE cc1)
If the product has defects, the customer will be required to request the return within and no later than eight working days (ART.1495 CIVIL CODE cc1).
Our Customer Service is always available to answer any questions about orders, returns and refunds.
Call us or email us with your questions and concerns and we will be happy to help you.

REFUND MODALITIES
The re-credit mode will follow the method used for the payment:

PAYMENTS BY CREDIT CARD: the refund will be made on the same credit card used at the time of purchase; the time required to receive the credit varies depending on the bank.

PAY PAYPAL PAYMENTS: the refund will be visible in your Paypal Account within 48 hours of receipt of the refund confirmation email.

PAYMENT TO DELIVERY: the refund will be made by bank transfer to a bank account or postal account indicated by you; the time required for receipt varies depending on the Institute.

We will refund you within 14 working days from the date of delivery of the return to the warehouse and we will notify you by e-mail. In case of cancelled orders before their shipment, the refund will be made within 3 working days from the acceptance of the request.
If your order has been shipped outside the EU, taxes and customs duties will not be refunded by us: try to contact your local Customs Office, they may help you to recover those costs.

For more information on our Return Policy please visit this link https://www.projectstore.it/agreement/restitution-policy/6/: you will find details on return terms and conditions, shipping and timing.
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